Location

Empire Chase Estate Agents
14 Peterborough Road,
Harrow,
HA1 2BQ
propertymanagement@empirechase.co.uk
0208 4227722

24 Hour emergency line – 0208 4227722

Complaints Procedure

  • If you feel that we haven't put things right after your initial contact, you can make a formal complaint via post or telephone on the above contact details
  • We will then send you an acknowledgement within 5 working days to confirm we have received your complaint and one of our senior managers will investigate your complaint and respond to you within 14 working days.
  • If you remain dissatisfied, you can refer the complaint to the Property Ombudsman whose details can be found at www.tpos.co.uk

Send us your inquiry

Location

Empire Chase Estate Agents
14 Peterborough Road,
Harrow,
HA1 2BQ
propertymanagement@empirechase.co.uk
0208 4227722

24 Hour emergency line – 0208 4227722

Complaints Procedure

  • If you feel that we haven't put things right after your initial contact, you can make a formal complaint via post or telephone on the above contact details
  • We will then send you an acknowledgement within 5 working days to confirm we have received your complaint and one of our senior managers will investigate your complaint and respond to you within 14 working days.
  • If you remain dissatisfied, you can refer the complaint to the Property Ombudsman whose details can be found at www.tpos.co.uk

Send us your inquiry